Frequently Asked Questions
Frequently Asked Questions
🤍 Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–5 business days. Because some items are fulfilled through our trusted boutique partners, processing and shipping times may vary by product.
Estimated delivery times will be provided at checkout whenever available.
Do you offer free shipping?
We may offer free shipping promotions throughout the year. Be sure to join our email list and VIP Facebook Group to stay updated on current offers and special promotions.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way.
Do you ship internationally?
Currently, we only ship within the United States.
Can I order multiple items together?
Yes! However, because some items may ship from different suppliers, your order may arrive in separate packages and at different times.
🤍 Returns & Exchanges
What is your return policy?
We want you to love your purchase! If you’re not completely satisfied, eligible items may be returned within 14 days of delivery.
Items must be:
- Unworn
- Unwashed
- Free of stains, odors, or damage
- Returned with original tags attached
What items are non-returnable?
The following items are final sale:
- Sale or clearance items
- Accessories
- Jewelry
- Personalized or custom items
- Gift cards
How do I start a return?
Please contact us at [your email address] with your order number and reason for return, and we’ll be happy to assist you.
Who pays return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or an incorrect item was received.
🤍 Products & Sizing
How do I know what size to order?
We do our best to provide sizing information on each product listing. If you have questions about sizing, please contact us before placing your order.
Will sold-out items be restocked?
Some items may be restocked depending on availability, while others are limited releases. Join our VIP Group and follow us on social media for restock announcements.
Do colors appear exactly as shown?
We strive to display product colors as accurately as possible. However, colors may vary slightly due to different screen settings and lighting conditions.
🤍 Payments
What payment methods do you accept?
We accept major credit cards, debit cards, Shop Pay, Apple Pay, Google Pay, and other payment options available at checkout.
Is my payment information secure?
Absolutely. All transactions are processed securely through Shopify’s trusted payment platform. We never store your payment information.
🤍 About Rowyn & Willow
Where are you located?
Rowyn & Willow Boutique is proudly based in Wyoming and inspired by western living, family, and small-town values.
Why was Rowyn & Willow Boutique created?
Rowyn & Willow Boutique was inspired by my daughter, Callie Rowyn, and my love for western style. My goal is to offer thoughtfully curated pieces for women and little ones who embrace adventure, family, and western charm.
How can I stay updated on new arrivals?
Join our email list and VIP Facebook Group to be the first to know about new arrivals, sales, giveaways, and exclusive offers.
🤍 Contact Us
Have a question we didn’t answer?
We’d love to hear from you!
📧 Email: [your email address]
📱 Facebook: Rowyn & Willow Boutique
💬 VIP Facebook Group: Rowyn & Willow VIP
Thank you for supporting our small business. Every order helps support a Wyoming family, and we truly appreciate your support. 🤍