Shipping & Returns

Shipping & Returns

Shipping Policy

Thank you for shopping with Rowyn & Willow Boutique! We are committed to getting your order to you as quickly as possible.

Processing Times

Orders are typically processed within 1–5 business days. Processing times may vary depending on the product and supplier.

Please note that orders are not processed or shipped on weekends or holidays.

Shipping Times

Once your order has shipped, delivery times will vary based on your location and the shipping method selected at checkout.

Estimated delivery times are typically:

  • Standard Shipping: 5–10 business days
  • Delivery times may vary during holidays, sales events, or periods of high order volume.

Tracking Information

Once your order ships, you will receive a tracking number via email so you can monitor your package’s progress.

Multiple Shipments

Some items may ship from different warehouse locations. If your order contains multiple items, they may arrive separately and at different times.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout. Rowyn & Willow Boutique is not responsible for orders shipped to incorrectly entered addresses.


Return Policy

We want you to love your purchase!

If you are not completely satisfied with your order, eligible items may be returned within 14 days of delivery.

Return Eligibility

To qualify for a return, items must be:

  • Unworn
  • Unwashed
  • Free from stains, odors, pet hair, or damage
  • Returned with original tags attached

Items that do not meet these requirements may be denied a refund.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Sale or clearance items
  • Accessories
  • Jewelry
  • Personalized or custom items
  • Gift cards

Return Shipping

Customers are responsible for return shipping costs unless an incorrect or damaged item was received.

Original shipping charges are non-refundable.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong item, please contact us within 3 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Photos of the item and packaging

We will work quickly to resolve the issue.

Refunds

Once your return is received and inspected, you will be notified regarding approval of your refund.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your financial institution to process the refund.


Contact Us

Questions about shipping or returns?

📧 Email: [Your Email Address]

Thank you for supporting Rowyn & Willow Boutique. We truly appreciate your business and the opportunity to serve you. 🤍